FAQ's

OUR PRODUCT

All our products are made 100% egg free.

Products on our site are handmade and hand finished and as such these may vary from the images shown on our site, images of the products on our site are for illustrative purposes only.

 

What products do you make?

We make cupcakes, cookies, brownies,personalised cakes, chocolate smash hearts, tray bakes and bespoke cakes.

 

Are your products suitable for vegetarians?

All our products are suitable for vegetarians.

 

Do you sell Vegan/Gluten free products?

We certainly do! Check out our vegan and gluten free ranges of products.

 

Do your products contain nuts?

We can make your order without any nuts and we follow robust cross contamination prevention procedures, however our kitchen we cannot guarantee that our products don't contain any traces of nuts. 

 

How do I need to store my product?

All your products will be received with storage instructions.

Cakes and cupcakes must be stored away from any heat and must be stored in the fridge or in a cool place. The cakes must be brought to room temperature 20-30 minutes before serving.

Cookies and brownies must be stored in an airtight container to maintain their freshness and in a cool place. Cookies cannot be stored in the fridge or freezer.

Chocolate smash hearts must be stored in a cool place away from any direct sunlight.

 

How long do I need to order in advance?

 

For bespoke cake, we require at least 1-2 weeks notice. Our other products are also available to order, depending on the availability of quantities as indicated when placing your order.

 

For Bespoke orders, can you do the exact replica of a cake I found online?

Please note I do not replicate designs (including my own) as I strongly believe each cake should be customised to the occasion and individual. I can however follow a design you provide me with but it will not be 100% the same.

 

Do you offer delivery?

We offer delivery on all of our products, however, we hand delivery cupcakes, personalised cakes and bespoke cake to a 7 mile radius from Stanmore.

 

How do I leave feedback for an order?

We always like to hear from our customer. Please email us  at thewhiskingangel@gmail.com.